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- Recognise the importance of tackling such situations
- Describe the implications of allowing such matters to go unchecked
- Understand how to prepare and plan for holding “adult-adult” conversations
- Be able to identify the skills required to tackle inappropriate and undesirable behaviour whilst maintaining effective working relationships
- Practice skills and assertive behaviours
- Recognise the importance of a consistent approach
- Be aware of appropriate steps should initial conversations fail to achieve desired outcomes
The session is most beneficial for those who have responsibility for managing others and who may find the idea of tackling poor performance, inappropriate behaviour or managing potential conflict difficult.
Duration: *1.5 days (9.30–4.30 pm on Day 1 and 9.30–1 pm on Day 2)
**Now available in an exciting new format**
a 2 hour group workout followed by 1-1 coaching
Confident Conversations was developed as a result of Tough Talk™ being so well received by Managers and is ready and waiting to offer anyone the opportunity to develop more effective approaches and be better equipped to handle any awkward situations.
All of us have had occasions when we wished we could have handled a situation better. We didn’t expect the response we got and we realised too late that our communication wasn’t clear enough.
There are times when we have to speak up for ourselves perhaps at work, socially, in fact anywhere and we avoid it because it is uncomfortable.
This exciting programme will help you develop a much more effective way of dealing with these kinds of situations in a way that maintains respect and ensures a positive outcome.
What are you waiting for? .....
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